Product

Breach Services

We support thousands of organizations and millions of people during moments that matter — helping individuals and businesses prepare for, respond to, and recover from a data breach.
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Why Partner with Equifax?

When a data exposure incident occurs, notifying those affected is just the first step. You need comprehensive identity theft protection that safeguards impacted individuals and your brand long after the initial response. 

Taking timely action is essential to renewing brand trust. True recovery goes further. We leverage our global footprint to support compromised organizations, ensuring consumers are notified and protected.

Respond
We manage every aspect of your notification process, from physical mail logistics (templates and postage) to secure email delivery, so you stay compliant and on schedule.
React
Equifax provides credit monitoring and alerts as well as dark web monitoring, so consumers can spot fraud faster and take action to help protect their identity.
Restore
We provide identity theft insurance and dedicated support 24/7 to help impacted individuals restore their identities, removing the burden from your internal teams. (Available in Canada and the United States).

Data Exposure Response & Remediation

We provide a suite of services so your organization can respond to and recover from a breach.

  • Customer Notification: We fulfill your notification needs by mailing or emailing your customers. We also provide additional services such as address append, printing, and postage options.

  • Incident Response Support: Our dedicated bilingual call centre of Equifax employees stand ready to answer questions from impacted individuals and educate them on the product being offered.

  • Up to $1 million in Coverage¹: Each of your customers are eligible for up to $1 million of identity theft insurance for certain out-of-pocket expenses they may face as a result of having their identity stolen.

  • Credit Monitoring & Alerts: We provide your customers with credit monitoring and alerts so that they are made aware of key changes to their report.

  • Impact Verification Lookup: This online service allows individuals to easily check if they were affected by a specific breach incident, and if impacted, provide them with their unique code to redeem their Equifax product.

  • Identity Restoration Specialists: Highly-skilled restoration specialists provide assistance to your customers to help them restore their identities as quickly as possible.

  • Dark Web Monitoring + Alerts: Your customers can be alerted if their personal information such as bank account numbers, credit/debit numbers, email addresses, or their Social Insurance Number appear on certain suspected fraudulent websites.

  • Customer Notification: We fulfill your notification needs by mailing or emailing your customers. We also provide additional services such as address append, printing, and postage options.
  • Impact Verification Lookup: This online service allows individuals to easily check if they were affected by a specific breach incident, and if impacted, provide them with their unique code to redeem their Equifax product.
  • Incident Response Support: Our dedicated bilingual call centre of Equifax employees stand ready to answer questions from impacted individuals and educate them on the product being offered.
  • Identity Restoration Specialists: Highly-skilled restoration specialists provide assistance to your customers to help them restore their identities as quickly as possible
  • Credit Monitoring & Alerts: We provide your customers with credit monitoring and alerts so that they are made aware of key changes to their report.
  • Dark Web Monitoring + Alerts: Your customers can be alerted if their personal information such as bank account numbers, credit/debit numbers, email addresses, or their Social Insurance Number appear on certain suspected fraudulent websites.
  • Up to $1 million in Coverage1: Each of your customers are eligible for up to $1 million of identity theft insurance for certain out-of-pocket expenses they may face as a result of having their identity stolen.

Frequently Asked Questions

Our incident response call centre agents provide dedicated support in both English and French. 

Affected consumers can apply their new activation code directly to their existing Equifax account. This extends their coverage duration without creating duplicate profiles or interrupting active monitoring.

Yes. In Canada, we can offer an FAQ page with answers to questions about the incident.

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1. Identity theft insurance is underwritten by American Bankers Insurance Company of Florida or its affiliates. For residents of Quebec, this feature is not available for new product purchases. However, if you are a resident of Quebec and are redeeming a code, this feature will be included in your Product. The description herein is a summary and intended for information purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions and exclusions of coverage.
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