Important Notice Regarding Canada Post Strike

During the Canada Post service disruption, if you need to update your Equifax credit report or dispute an inquiry, please use the online form or call us at 1-800-871-3250.

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You can call us, write us, or find answers to frequently asked questions

Have You Been a Victim of Identity Theft or Fraud?

To place an Identity Alert on your Equifax credit report, call 1-800-465-7166. After you select your language, say "fraud" or press 3.

To report that your wallet or ID was stolen, call 1-800-465-7166. After you select your language, say "lost ID" or press 2.

Phone

Contact Us By Phone

If you have questions about selecting the right product, activating a product, or cancelling a product, please call our Customer Care team. We're happy to help you.
Phone: 1-800-871-3250
Hours: Monday to Friday: 9 a.m. to 9 p.m. (ET)
Saturday and Sunday: 9 a.m. to 6 p.m. (ET)
Mail

Contact Us by Mail

Do you need to update your contact information on an existing fraud warning? Please mail us proof of ID, and a copy of your phone bill with your written request.
Mailing address:
Equifax Canada Co.
National Consumer Relations

Box 190
Montreal, Quebec H1S 2Z2

Frequently Asked Questions

Customer Care for your Equifax Credit Report

There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:

Online

Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.

Phone

1-800-465-7166.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.

Mail 

Download and complete this form, then forward to Equifax using the address listed on the form. 

In Person

The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.

Please note that you must have two acceptable forms of identification with you in order to obtain your Equifax credit report.  

Toronto, ON
5700 Yonge Street, M2M 4K2
Concourse level (near bottom of escalators)
8:30am - 4:30pm

Halifax, NS 
Lyle Tilley Davidson Chartered Professional Accountants 
1718 Argyle Street, Suite 720, B3J 3N6
9:00am - 4:30pm

Charlottetown, PEI
BDO Canada LLP
155 Belvedere Avenue, Suite 200, C1A 8B9
July 1, 2024 to September 2, 2024: 8:00am - 3:30pm
September 3, 2024 to June 30, 2025: 8:30am - 4:30pm

For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.

If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:

 

  1. Receive a dispute form by email and submit it online.
  2. Download and print a dispute form and mail it, with copies of all required documents, to:

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

For additional details on how the dispute process works, click here.

Customer Care for Identity-Related Alerts

Phone

1-800-465-7166.  After making language selection, say “lost ID” or press 2. 

Phone

1-800-465-7166.  After making language selection, say “fraud” or press 3

To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Customer Care for your Equifax Product

Daily access to your Equifax credit score is included in the following credit monitoring products:

 

The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.

Phone

1-800-871-3250

Hours


Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

 

Phone

1-866-820-8911

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Password reset online

Password Recovery

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

General Credit Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)

Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Customer Care for your Equifax Credit Report

There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:

Online

Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.

Phone

1-800-465-7166.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.

Mail 

Download and complete this form, then forward to Equifax using the address listed on the form. 

In Person

The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.

Please note that you must have two acceptable forms of identification with you in order to obtain your Equifax credit report.  

Toronto, ON
5700 Yonge Street, M2M 4K2
Concourse level (near bottom of escalators)
8:30am - 4:30pm

Halifax, NS 
Lyle Tilley Davidson Chartered Professional Accountants 
1718 Argyle Street, Suite 720, B3J 3N6
9:00am - 4:30pm

Charlottetown, PEI
BDO Canada LLP
155 Belvedere Avenue, Suite 200, C1A 8B9
July 1, 2024 to September 2, 2024: 8:00am - 3:30pm
September 3, 2024 to June 30, 2025: 8:30am - 4:30pm

For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.

If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:

 

  1. Receive a dispute form by email and submit it online.
  2. Download and print a dispute form and mail it, with copies of all required documents, to:

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

For additional details on how the dispute process works, click here.

Customer Care for Identity-Related Alerts

Phone

1-800-465-7166.  After making language selection, say “lost ID” or press 2. 

Phone

1-800-465-7166.  After making language selection, say “fraud” or press 3

To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Customer Care for your Equifax Product

Daily access to your Equifax credit score is included in the following credit monitoring products:

 

The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.

Phone

1-800-871-3250

Hours


Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

 

Phone

1-866-820-8911

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Password reset online

Password Recovery

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

General Credit Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)

Saturday and Sunday 9 a.m. to 6 p.m. (ET)

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Power up your credit knowledge with helpful articles and videos.
Understanding how your financial behaviours affect you and your credit is an important step toward reaching your goals. We're here to help.
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