Equifax Products
You might need to re-authenticate your linked social media network in myEquifax. Navigate to the Social Media Monitoring feature under Equifax CompleteTM Protection in myEquifax and click the Renew link next to the expired social media network. You will likely need to re-authenticate your social media network after changing your login password.
Please contact NordVPN customer support at https://support.nordvpn.com/hc/en-us
To create a VPN connection, use the Quick Connect button in the NordVPN app. To connect to a specific location, use the dots on the map, pick a country from the All Countries list, or connect to a specific country/server via the search bar.
Choose your operating system and follow the guidelines in the linked list below:
If you have signed up successfully but have not received any email with your login credentials, follow these steps:
- Wait for up to 5 minutes after the signup for your email to arrive.
- Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so they might be flagged for spam or similar.
Log in to myEquifax and select Equifax CompleteTM Protection from the menu on the left and click on Secure VPN. Then click Generate Code to get your NordVPN activation code. Once you have your code, follow these steps:
- Go to https://my.nordaccount.com/activate. Enter your NordVPN activation code and your email address (the same one you used for your myEquifax product), then click "Continue."
- Check for the verification code in your email inbox.
- Copy the verification code from your and paste it into the box.
- If you are a new NordVPN user, create a password for your Nord Account. Otherwise, type in your old password to log in.
- Download the NordVPN app.
If you experience any error when entering activation code, please check this article.
Please contact NordPass customer support at https://support.nordpass.com/hc/en-us
If you have signed up successfully but have not received any email with your login credentials, follow these steps:
- Wait for up to 5 minutes after the signup for your email to arrive.
- Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so they might be flagged for spam or similar.
Once you have your code, follow the appropriate steps based on your operating system:
Mobile
Download the NordPass app from the Apple App Store or Google Play Store.
MacOS
- Download the NordPass setup file.
- Launch the downloaded NordPass.dmg file.
- This will open a new window. Drag and drop NordPass to Applications. Then double-click on the NordPass icon.
- Once you receive an alert box about the NordPass application, click Open.
Windows
- Download the NordPass setup file. Or visit the NordPass website, scroll down to the Apps section, and select Windows.
- Once your NordPass setup file has finished downloading, please launch it.
- Wait for the installation process to finish.
Log in to myEquifax and select Equifax CompleteTM Protection from the menu on the left and click on Password Manager. Then click Generate Code to get your NordPass activation code. Once you have your code, follow these steps:
- Go to https://my.nordaccount.com/activate. Enter your NordPass activation code and your email address (the same one you used for your myEquifax product), then click "Continue."
- Check for the verification code in your email inbox.
- Copy the verification code from your email and paste it into the box.
- If you are a new NordPass user, create a password for your Nord Account. Otherwise, type in your old password to log in.
The Bitdefender support centre has a complete Parental Controls guide. And you can find additional help on Bitdefender customer support.
Sign in to myEquifax, click Equifax Complete™ Protection from the left navigation menu and then select Parental Controls. Click the Activate button. You will receive an email from Bitdefender with instructions to activate your account.
Visit https://central.bitdefender.com and create a Bitdefender Central account using the same email you used to purchase your Equifax product. You will now have access to download and activate Parental Controls. (If you’ve already created your account when you activated the device protection feature, log in using your account credentials.)
The Bitdefender support centre has FAQs, guides, and more to help.
- How-to and Troubleshooting for Mac
- How-to and Troubleshooting for Windows
- You can find additional help on Bitdefender customer support
Bitdefender can only run on fully updated Windows 7 with Service Pack 1, Windows 8.1, Windows 10, and Windows 11. Performance may be affected for devices that use old generation CPUs. Internet Explorer 11 is required. A minimum of 2GB of RAM and 2.5GB of storage is required.
Sign in to myEquifax, click Equifax CompleteTM Protection from the left navigation menu and then select Device Protection. Click the Activate button. You will receive an email from Bitdefender with instructions to activate your account.
Visit https://central.bitdefender.com and create a Bitdefender Central account using the same email you used to purchase your Equifax product. You will now have access to download and activate Device Protection. (If you’ve already created your account when you activated the parental controls feature, log in using your account credentials.)
Please contact ZeroFox customer support at oemsupport@zerofox.com.
You will need to periodically re-authenticate your linked social media network in myEquifax. Navigate to the Social Media Monitoring feature under Equifax CompleteTM Protection in myEquifax and click the Renew link next to the expired social media network.
Check the status of the social network you’re trying to authenticate by visiting the social media network (such as Facebook or Instagram). If the status page shows issues, please retry later after the issues have been resolved. Note for YouTube: Only YouTube accounts that have an associated channel can be authenticated with ZeroFox.
Sign in to myEquifax, click Equifax CompleteTM Protection from the left navigation menu and then select Social Media Monitoring to start linking your social media accounts.
We're sorry to hear that you'd like to cancel your product.
For your security, please call our Customer Care team to cancel your product. You can reach us at (866) 820-8911. We are available Monday to Friday 9 a.m. - 9 p.m. ET, and Saturday and Sunday 9 a.m. - 6 p.m. ET.
Equifax Canada Co. collects and securely stores your personal information when placing an order to verify your identity, create your account, obtain your credit report from Equifax Canada, and provide your product. For more information, please review our Privacy Policy.
For your security, every consumer must use a unique email address that is not shared with anyone else as their account username. A unique email address as your username helps prevent anyone else from accessing your information.
Equifax is not currently including the identity theft insurance feature for new product purchases to residents of Quebec. However, for Quebec residents who sign up for the product using a redemption code they received, the identity theft insurance feature will be included as a part of your product. Please refer to the actual policies for terms, conditions and exclusions of coverage.
What if I forgot my login information?
If you forgot your username and/or password, you can easily reset your login information with our Password Recovery. You will be asked to provide some information to verify your identity. Once your identity is verified, you will be able to set up a new password and sign in to your account.
Please note: If you are still having trouble logging into myEquifax, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If you've previously ordered a product from Equifax Canada Co., you can log into myEquifax with your username and password.
If you are still having trouble logging into your account, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If pursuant to the Equifax Consumer Services LLC Privacy Notice, you would like to limit the sharing of your personal information, if you are a current customer, you can login to your product to limit sharing in your account settings. If you are a current or former customer, you can also call 1-866-807-7461 from 9:00 a.m. – 9:00 p.m. Monday through Friday or 9:00 a.m. – 6 p.m. Saturday and Sunday (Eastern Time) to limit sharing of your personal information.
Every consumer needs their own email address, because it’s also your user name. For security, it’s important that every consumer uses their own unique email address.
ECC and ECS are separate Equifax companies that operate in different physical locations and provide different products and services.
ECS is located in the United States and it obtains information from ECC to help ECC deliver credit monitoring and other personal products directly to Canadian consumers.
ECC is located in Canada and is a registered Canadian credit reporting agency that is regulated by federal and provincial authorities that govern privacy and credit reporting legislation. This means that ECC maintains a database of credit information provided by credit grantors and other sources so that a credit report and related products (e.g. credit scores) can be compiled and delivered to the recipients that you have provided consent to and/or who are authorized by law to receive them. ECC also offers credit monitoring and other personal products to you online. In order to deliver your products to you, ECC works with its affiliate ECS. ECS provides the platform and technology through which your personal products are delivered. As a result, your Equifax credit report and/or Equifax credit score is securely received, processed and stored by ECS.
As a Canadian consumer, you can receive a free Equifax credit report and Equifax credit score without your information being processed in the United States by visiting one of our consumer centres in person during operating hours, by submitting a request for delivery by mail, or online.
In our role as a registered credit reporting agency, ECC serves as a consumer advocate, promoter of financial literacy, and steward of credit information. To learn more about ECC's privacy practices, please review our Privacy Policy.
Due to legal changes in Canada, Equifax is required to charge applicable taxes on your Equifax product subscription. The combined charges will appear on your credit card statement. The charge details are also available in your Member Centre under My Account > Billing > View payment details. Your product subscription rate has not changed and you still have all of the features and functionality of your Equifax product.