General Questions
We're sorry to hear that you'd like to cancel your product.
For your security, please call our Customer Care team to cancel your product. You can reach us at (866) 820-8911. We are available Monday to Friday 9 a.m. - 9 p.m. ET, and Saturday and Sunday 9 a.m. - 6 p.m. ET.
Equifax Canada Co. collects and securely stores your personal information when placing an order to verify your identity, create your account, obtain your credit report from Equifax Canada, and provide your product. For more information, please review our Privacy Policy.
For your security, every consumer must use a unique email address that is not shared with anyone else as their account username. A unique email address as your username helps prevent anyone else from accessing your information.
What if I forgot my login information?
If you forgot your username and/or password, you can easily reset your login information with our Password Recovery. You will be asked to provide some information to verify your identity. Once your identity is verified, you will be able to set up a new password and sign in to your account.
Please note: If you are still having trouble logging into myEquifax, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If you've previously ordered a product from Equifax Canada Co., you can log into myEquifax with your username and password.
If you are still having trouble logging into your account, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If pursuant to the Equifax Consumer Services LLC Privacy Notice, you would like to limit the sharing of your personal information, if you are a current customer, you can login to your product to limit sharing in your account settings. If you are a current or former customer, you can also call 1-866-807-7461 from 9:00 a.m. – 9:00 p.m. Monday through Friday or 9:00 a.m. – 6 p.m. Saturday and Sunday (Eastern Time) to limit sharing of your personal information.
Every consumer needs their own email address, because it’s also your user name. For security, it’s important that every consumer uses their own unique email address.
ECC and ECS are separate Equifax companies that operate in different physical locations and provide different products and services.
ECS is located in the United States and it obtains information from ECC to help ECC deliver credit monitoring and other personal products directly to Canadian consumers.
ECC is located in Canada and is a registered Canadian credit reporting agency that is regulated by federal and provincial authorities that govern privacy and credit reporting legislation. This means that ECC maintains a database of credit information provided by credit grantors and other sources so that a credit report and related products (e.g. credit scores) can be compiled and delivered to the recipients that you have provided consent to and/or who are authorized by law to receive them. ECC also offers credit monitoring and other personal products to you online. In order to deliver your products to you, ECC works with its affiliate ECS. ECS provides the platform and technology through which your personal products are delivered. As a result, your Equifax credit report and/or Equifax credit score is securely received, processed and stored by ECS.
As a Canadian consumer, you can receive a free Equifax credit report and Equifax credit score without your information being processed in the United States by visiting one of our consumer centres in person during operating hours, by submitting a request for delivery by mail, or online.
In our role as a registered credit reporting agency, ECC serves as a consumer advocate, promoter of financial literacy, and steward of credit information. To learn more about ECC's privacy practices, please review our Privacy Policy.
Due to legal changes in Canada, Equifax is required to charge applicable taxes on your Equifax product subscription. The combined charges will appear on your credit card statement. The charge details are also available in your Member Centre under My Account > Billing > View payment details. Your product subscription rate has not changed and you still have all of the features and functionality of your Equifax product.