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Contact Us

If you have an account on the Equifax credit portal and need assistance, please contact the CAST support team at CAST.CA@equifax.com or by telephone at 1-877-257-2090. Our hours of operations are from Monday - Friday, 8AM - 8PM (Eastern)

If you require assistance regarding your personal credit report or with the “MyEquifax” portal, please contact our consumer relations department at 1-800-871-3250

To open a new account and become an Equifax Canada member or general sales inquiries, call us toll-free at 1-855-233-9226, Monday – Friday, 9AM – 5PM (Eastern).